Go-Live Request Form

Before we begin…

In order to take your website live by the date of your choosing, there is a 2-part process to work through which requires certificate validation records being entered into your DNS.

Being able to take the website live by the date of your choosing largely involves how efficiently you can move through the steps.

If you feel that you cannot stay in prompt communication with support to complete these steps, we ask that you hold off on filling out the go-live form until you are ready.

After reading the statement above, are you able to commit to maintaining prompt communication with support as we work through these steps? * (1 required)

Yes No

No problem. Please come back to fill out the form when you are ready.

Great! Please proceed to the rest of the form.

District Code *

Primary Domain (URL of website): *

Additional Secondary Domains:

Do you know who hosts your domain records (ex: GoDaddy, Namecheap) and do you have login access? This is required in order to take your site live. FACTS does not host domain records, only websites. * (1 required)

Yes No

Note: Domain hosting and website hosting are two different things.

If your current website AND it's domain are currently hosted with a website provider such as Squarespace or Wix, it is recommended by them that you transfer your domain to another provider such as GoDaddy or Namecheap. That process usually takes 5 - 7 days. You will need to work with your current provider on how to begin the transfer.

We will need your domain to be fully transferred before we can begin the go-live process. We cannot undertake these steps on your behalf as domains are highly secured, and we are not the owners of your domain.

Who is your DNS host (ex: GoDaddy or Namecheap)?

Since you answered no, we ask that you locate your domain host before starting this process, and gain access to the account. You will need to be able to login to make DNS record changes in order to take the website live. We cannot undertake these steps on your behalf as domains are highly secured, and we are not the owners of your domain.

To find where your domain is hosted:

Visit: ICANN
Place your website URL in the “Enter a value” field, then press “Lookup”
On the next screen, scroll down to “Registrar Information” which is who hosts your domain. Please contact them about gaining access to your account.

When you have this information and can access your domain host account, you can return and complete this Go-Live request form.

Requested Go-Live Date (Please give 3 business days advanced notice) *

Requested Go-Live Time (CST) * (1 required)

9:00am 10:00am 11:00am 12:00pm

Note: Time availability will depend on the date. The support team will provide alternative times if the requested time is not available.

Is your current website hosted with FACTS Website Services and you are wanting to take your re-design live? * (1 required)

Yes - I am a customer that did a re-design No - I am new to FACTS Website Services

Note: Current customers with us may be able to take their redesign live sooner than 3 days since we already have your DNS records in place. Your support rep will work with you to see if this is possible.

Other notes or comments?

Your Name *

Phone Number *

Enter Your Email Address: *

Ready to take your new design live?